Terms and Conditions

Terms and Conditions
Terms and Conditions2019-05-17T16:37:17+00:00

Terms and Conditions

Services:

Positive Pet Mobile Vet offers non-emergency veterinary care in your own home. There are limitations with this and prior to, or at a consult you may be recommended to go for further treatment or tests at a clinic.

Your appointment is given but must be flexible to accommodate traffic. We endeavour to be with you within thirty minutes of your appointment time.

Emergency and out of hours care:

For emergencies, out of hours and when there are no appointments available please book direct with Lime Trees Veterinary Clinic. Out of Hours you will then be redirected to VetsNow working out of Lime Trees Meir Park Hospital.

Fees:

As a mobile vets the service we provide is different to that of the traditional clinic but we still try to keep our prices competitive but transparent. You can access our price list here and all costs will be discussed throughout the consult.

Payment at the time of the consult is required and an itemised invoice will be emailed to you for every visit.

We reserve the right to withhold further service if there are outstanding bills.

Missed appointments:

Cancellations should be made with at least 24 hours notice or you may still be charged. Fees will be waived only at the discretion of the vet. If we arrive at your property and you or your pet are not there you will still be charged for a consultation.

Reminders:

We endeavour to send reminders out for vaccinations due via email, but errors can occur and ultimately it is your responsibility ensure your pet’s vaccines are up to date.

Prescriptions:

Prescriptions can be provided for all medications and cost comparison to being dispensed directly from us can be discussed.

Please give three working days for prescription to be written. Charges must be paid in full prior to prescription being sent to you.

We recommend only using VMD registered online pharmacies.

Medication:

I am afraid we cannot offer any refund on dispensed medications by law. We can however collect unused medications for safe disposal if purchased from us.

We cannot accept responsibility for any medications not supplied by us.

Pets must be seen every six months for medication or written prescriptions, every twelve months for anti-parasite medications.

Antibiotics will not be supplied as a repeat prescription. Your pet must be seen each time to be given antibiotics. This is in the best interest of your pet and the general population to help prevent against antibiotic resistance.

Safety:

We reserve the right to stop any treatment or exam if there is risk to human health through animal behaviour. You will still be charged for this visit.

Data protection:

On registering with us your pet’s medical history will be requested from your previous vets. This is necessary to offer the best and safest care possible and is required through the RCVS.

Your pet’s medical records will remain the property of Positive Pet Mobile Vet and kept on our practice management software. Your details will never be shared with third parties except to send to other veterinary practices for continuity of care if your pet needs to be seen elsewhere.

Frequently Asked Questions

Please see our frequently asked questions  below. If you have any other questions or queries please don’t hesitate to contact us.

Vet care in your own home takes away the stress of travel, an unfamiliar place and other animals for your pet. Many dogs, cats, rabbits and other animals are extremely stressed in the veterinary environment. This can make examination and treatment very difficult and cause further problems down the line with repeated negative experiences.

These visits are also often stressful for people, can be inconvenient times and difficult to get to if you don’t have access to transport. Instead at home you don’t have to worry about time wasted travelling or waiting in the waiting room. You can get on with your life at home and Dr Katie will arrive and start the consult straight away.

Our consults are usually 30-45 minutes long. This allows lots of time for getting to know you and your pet, a low stress exam and plenty of time for consults!

In the clinic you will often be allocated only a 10 minute appointment which is a rush to fit in history taking, clinical exam, treatment, questions and history writing! You don’t need to feel that rush with Positive Pet Mobile Vet and Dr Katie is always more than happy to answer any questions you may have.

Dr Katie is based in Whiston, Staffordshire Moorlands and works around a 25 minute radius from there.
Covering Cheadle, Leek, Ashbourne, Tean, Endon, Denstone and villages in between.

Zone One and Zone Two areas can be seen here.

Further visits can be arrange but an additional surcharge will be applied. Please contact us to discuss if you are out of area.

Home vet visits are no designed for emergency situations. In a true emergency it is likely your pet will require hospitalisation for further work up and stabilisation (e.g. blood tests, x-rays, IV fluids).
So please ring Lime Trees Veterinary Clinic on 01782 385285.

Their hospital in Meir also host VetsNow for out of hours cover.

Dr Katie mainly sees dogs, cats and rabbits.

Guinea pigs, small ferries (e.g. hamster, rats, gerbils, mice) and tortoises can also be seen but for more complex cases Dr Katie would recommend seeing an exotic pet specialist vet.

  • Pet health check
  • Vaccinations
  • Flea and worm treatments
  • Microchipping
  • Claw clipping
  • Medications and prescriptions
  • Minor procedures
  • Diagnostic tests (urine tests, blood tests, skin test)
  • Pet euthanasia
You can pay with cash or card at the time of your consult or via BACS in advance.
For purchases not in person (e.g. repeat prescriptions) invoices will be emailed to pay online or you can pay via BACS.
Yes! Most medication will be available there and then at your consultation. Some medications may have to be ordered in specially or a prescription can be bought to enable you to buy the medication yourself online.
Call us on 07521 300999, or email info@positivepetmobilevet.co.uk
Please ensure that you have completed our Contact Form

Please let us know days of the week/time which are best suited for you so that we can offer you some available appointments to suit.

Dr Katie works with Lime Trees Veterinary Clinic for all treatment requiring hospitalisation, including surgery. Dr Katie will pass on all your details and inform Lime Trees of your pet’s treatment plan.

If you live further a field and would prefer to use a different practice for surgery this can be arrange too.

Dr Katie offers a home euthanasia service and strives to make this extremely upsetting experience as easy as it possibly can be.

She takes her time to ensure you and your pet can have plenty of cuddles. Sedation is routinely used for pets to ensure their last moments are not stressful. Cremation, including having their ashes returned can all be organised by Dr Katie for you.

You can read more about our gentle, in home euthanasia here.

Our aim is to be competitive with traditional vets for medication and procedures and you can see a price guide here.

Our consult fee includes the call out fee. In zone one are £45 and zone two £50. Click here to see which zone you are in.

If you have any other questions, please contact us

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